Issue: № 3, 2020
Doi: https://doi.org/10.37634/efp.2020.3.2
The article formulates the methodical grounds for preventive monitoring of service and production components of economic agents of aviation industry. The structural-logical scheme for monitoring by quantitative parameters and by consumers’ feedback was proposed. The preventive monitoring is a valuable tool to recognize the interaction between government and industry’s goals considering sustainable development. The goal of the article is to develop methodological grounds for preventive testing of economic agents of the aviation industry, which will include assessment parameters, assessment scale, role instructions and transparency of results. The preventive tasting of airport operations is based on travelers’ experience on: queuing, airport shopping, terminal cleanliness, terminal seating, food beverages, Wi-Fi connectivity, terminal signs, airport staff, sentiment. The preventive testing for airline experience includes: value for money, cabin staff, seat comfort, food comfort, inflight entertainment, ground service, Wi-Fi connectivity, sentiment. The preventive testing for aircraft onboard experience assesses: legroom, seat recline, seat width, aisle space, viewing TV, power supply, seat storage, sentiment. The preventive testing for aircraft manufacturing and maintenance analyses: design, full-cycle manufacturing, warrantee, post-warrantee repair, consolidated designing, manufacturing and maintenance process, leasing, technological modernization, licensing. The article provides the comprehensive system for a preventive monitoring based on customer value, which fixes the key parameters for improvements of the operation of the economic agents of the industry. The conclusion of the research reasons the application of quality assessment based on consumer value created by industry’s agents for a preventive monitoring along financial evaluation and bankruptcy probability for the assessment of the sustainable development of the industry. The perspective of the further research may focus on formulating signaling system for government instruments and on detailing the rating scale for the industry’s agents, based on benchmarking practice.
Keywords : aviation industry, preventive monitoring, rating, airports, aircraft manufacturing, aircraft carrier
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