Issue: № 10, 2024
Doi: https://doi.org/10.37634/efp.2024.10.2
Introduction. Constantly increasing the intensity of competitive struggle in conditions where the most valuable resources are human as opposed to financial and material – and requires additional research in the field of emotional intelligence as an additional source of increasing productivity and management efficiency of any team. Today, in the period of crisis changes in society and the economy, it is extremely important to maintain emotional stability and take care of mental health. Stress and emotional exhaustion have an extremely negative impact on productivity and work efficiency. Therefore, it is important to develop and improve emotional intelligence both for a specific employee and for the team as a whole. The purpose of the paper is to determinate of the role of emotional intelligence in the organization of coordinated and effective team work in modern crisis conditions of business Results. The paper discusses the theoretical aspects of team effectiveness. The main factors of team effectiveness are singled out: team relations and communicative component, team motivation and mission, internal organizational processes, external organizational processes. The theoretical nature of emotional intelligence was studied with an interpretation of its definition. In particular, the main stages of emotional intelligence are defined, which include identification, use, awareness and control. The groups of competences through which emotional intelligence is realized are considered. These are competencies at the personal and social levels. Among personal competencies, it is advisable to single out self-respect, self-awareness of one’s own emotions, optimism, the ability to control the situation, the ability to neutralize conflicts and prevent the occurrence of intrapersonal conflicts. Empathy, the ability to neutralize conflict situations, and the development of leadership qualities deserve special attention among social competencies. Conclusion. As a result of the above researched theoretical material regarding the role of emotional intelligence, there is a need to create appropriate experimental tools for diagnosing the level of emotional intelligence of the team and the most effective methods for its improvement.
Keywords : emotional intelligence, team, communication, self-development, efficiency, effectiveness
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