Issue: № 6/2, 2021
Doi: https://doi.org/10.37634/efp.2021.6(2).1
Introduction. In the practice of companies based on quality management, there are two main goals of its development. First of all, it is about optimizing the company in order to ensure its viability, in particular the competitiveness of products and services and increase production efficiency. And if such a goal is really in the forefront of the company, especially for the first manager, it is already promising, and such a company has a chance to implement the current quality management system. It should be noted immediately that it cannot provide a quality management system. The quality management system is a kind of structure to which appropriate decisions to improve processes and product quality should be tied. The purpose of the paper is to show the optimization of the company in order to ensure its viability, in particular the competitiveness of products and services and increase production efficiency, to demonstrate to everyone, including potential consumers, that the company can constantly produce products of a certain level of quality. Results. The quality management system contributes to the release of human potential, which guarantees the performance of public service at the highest level. Increasing the motivational potential of the company's staff is carried out in order to create a system of incentives to meet the identified motivational needs of employees. Therefore, one of the options is the process "Staff motivation", recommended by the ISO 9001 MS, which registers the needs for employee motivation and measures the satisfaction of identified needs. Conclusion. Quality management is a system of personnel management, which should be supplemented by the introduction of a number of motivational measures, because the company needs not only to have qualified specialists, but also to motivate them to effectively use their potential.
Keywords : quality system, personnel management in the quality system, personnel motivation, the role of the leader
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