Minimization of cross-cultural and interpersonal conflicts between tourists and the representatives of the tourism operator

Issue: № 6/1, 2020


The paper is devoted to the study of the main methods and measures for minimizing cross-cultural and interpersonal conflicts as a means of conflict management in the tourism sector are explored. The purpose of the paper is to identify the features of minimizing cross-cultural and interpersonal conflicts through effective management and recommended methods of resolution. The paper examines the conflict of tourism between tourists and representatives of the tourist enterprise. Methods for overcoming cross-cultural and interpersonal conflicts of a tourist enterprise have been developed. The essence of conflict management is to form effective measures to avoid conflicts among tourism staff and tourists. The problems of overcoming conflicts in the tourism sector are now very acute. In this regard, it is necessary to constantly improve the system of staff training, increase the level of competence. The focus should be on the end result and therefore guidance is provided. It is also proposed to improve the preparation of transfer guides to resolve interpersonal conflicts between tourists. Introduction of business games and trainings for the development of staff competence and conflict prevention.

Keywords : conflict management, interpersonal conflict, cross-cultural conflict


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