Issue: № 1, 2026
Doi: https://doi.org/10.37634/efp.2026.1.8
The paper analyzes the current state and development trends of electronic services within the customs administration system of Ukraine. The paper emphasizes the strategic role of digitalization in increasing the transparency of customs procedures, reducing administrative barriers for business entities, and strengthening interaction between enterprises and the state. Particular attention is paid to the analysis of the main digital tools currently used by Ukrainian customs authorities, such as the “Single Window for International Trade,” the electronic cabinet for foreign economic activity (FEA) entities, the New Computerized Transit System (NCTS), and the “Electronic Border Queue”. The paper identifies major challenges that hinder the efficient implementation of electronic customs services, including uneven technical development, gaps in legislation, limited interoperability with European information systems, and persistent cybersecurity risks. It is noted that overcoming these obstacles requires a comprehensive approach to digital transformation, modernization of IT infrastructure, and harmonization of Ukrainian customs regulations with EU standards. The paper substantiates the prospects for creating an intelligent “Smart Customs” ecosystem aimed at establishing a unified digital customs administration space. Such a system would enable real-time data exchange with European customs authorities, enhance analytical capabilities, and strengthen risk management and anti-corruption mechanisms. The implementation of innovative digital solutions is expected to contribute to improving the efficiency and transparency of customs operations, fostering a favorable business environment, and accelerating Ukraine’s integration into the European digital customs landscape. Ultimately, the success of this digital transformation hinges on a sustained commitment to public-private partnership, ensuring that the design and evolution of these systems directly address the real-world needs of businesses and logistics operators. This collaborative approach is essential for building a resilient, user-centric digital ecosystem that not only meets current EU standards but also possesses the adaptability to integrate future technological advancements and regulatory changes.
Keywords : electronic services, customs administration, digitalization, NCTS, Smart Customs, electronic declaration, foreign economic activity
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